Regulatory Disclosure

REGULATORY DISCLOSURE IN TERMS OF THE GENERAL CODE OF CONDUCT FOR FINANCIAL SERVICES PROVIDERS AND INTERMEDIARIES


REGULATORY DISCLOSURE IN TERMS OF:

Full Name of Company
SureStart Online Financial Services (PTY) LTD

Legal Status
SureStart Online Financial Services (PTY) LTD (“SureStart ”)

Company Registration number:    
2016/315927/07

FAIS License number:  
47233

Key individual: 
Hanno Johan van Aarde

License Categories:    
SureStart Online Financial Services (PTY) LTD is licensed for a category 1 License in terms of FAIS:

Category Description Advice Non-automated Intermediary Other
CATEGORY I
Long-Term Insurance subcategory A X X
Short-Term Insurance Personal Lines X X
Long-Term Insurance subcategory B1 X X
Long-term insurance subcategory B2 X X
Long-term Insurance subcategory B2-A X X
Long-term Insurance subcategory B1-A X X
Short-term Insurance Personal Lines A1 X X
Structured Deposits X X
Participatory interest in a hedge fund X X
Long-Term Insurance subcategory C X X
Retail Pension Benefits X X
Short-Term Insurance Commercial Lines X X
Participatory interests in a collective investment scheme X X
Long-term Deposits X X
Short-term Deposits X X
Friendly Society Benefits X X

Physical address:   
Black River Park North,
Block B 1st Floor, 2 FIR Street,
Observatory,
Cape Town
7925

Postal Address: 
P.O. Box 999, Durbanville, 7551

Telephone:
087 550 9060

E-mail:
support@surestart.co.za

Product providers

We, contract independently and have agreements with the following product providers: Old Mutual Insure, Santam, Bryte, A&G, Camargue, Hollard, Senate, AMUA, MUA, Paladin, Health & Accident, AC&E, One, Beyonda, Merx.

Our representatives are authorized to place business with any of them.

In the past 12 months this business did not earn more than 30% of its income from any product providers.

SureStart Online Financial Services (PTY) LTD has no financial interest in any product supplier. We carry professional indemnity insurance although our representatives are required to have this in place.

Authorization SureStart Online Financial Services (PTY) LTD accepts responsibility for the actions of the above mentioned representative acting within the mandates listed below.  The representative is authorized to give advice and render intermediary services on the following product categories:

Short Term Personal and Commercial Insurance.

The financial services provider will not be held liable in terms of any prejudice in respect of services or advice provided by any representative which falls outside the scope of this authorization, and any complaint in respect of any product which falls outside the definition of financial product of the FAIS Act, cannot be forwarded to the FAIS Ombuds

Conflict of Interest

SureStart Online Financial Services (PTY) LTD has a Conflict of Interest Management Policy which can be viewed by request.

Insurances and Guarantees: SureStart Online Financial Services (PTY) LTD has Professional Indemnity Insurance, details of which will be made available upon request.

Exemptions

SureStart Online Financial Services (PTY) LTD has not applied for, nor has it been granted any specific exemptions by the Registrar from requirements imposed by the FAIS Act or any subordinate legislation.

Contract of Insurance

The result of any failure on your part to provide us with the correct and / or full information relating to your insurance and / or any claim, may be to influence underwriters and / or insurers to act accordingly regarding your cover.

Understanding

Ensure that you understand what you are covered for and what exclusions are applicable to your contract.  Should you have any questions whatsoever, please contact us for clarification.

Premium Payment

As contained within your policy documentation

Claims

You can direct all your claims queries through to support@surestart.co.za

Queries

Any queries can be directed to your representative.

Complaints

Any complaints you may have against SureStart Online Financial Services (PTY) LTD, can be directed to support@surestart.co.za